Payment

How do I pay for my parking fees?

Any parking costs and service fees incurred will automatically be billed after the end of your parking session via your chosen payment method.

B2B users, from September 1st 2021, your parking sessions will be billed on a monthly basis, providing you with a complete overview of all your parking transactions.

At any time, you can tap ‘Activity’ at the bottom of your screen to view your parking history and transactions.

You can also assign notes to each individual parking action. This makes it easier to keep track of your parking actions for reference.

How and when do I receive my invoice?

After you’ve confirmed the purchase of a parking session, you will automatically receive an invoice as proof of purchase on your account. You can view your purchase history at any time by tapping ‘Activity’ at the bottom of your screen.

B2B users, from September 1, 2021, your parking sessions will switch to monthly billing. Parking fees do not change and the same rates apply. The only difference is that you will receive a monthly invoice by email detailing all the parking sessions performed during the month. This will give you a simpler and more transparent overview of your activity.

How do I learn more about how my parking costs are calculated?

Parking history
In your personal account via the app, you can find all your previous parking actions by tapping ‘Activity’ at the bottom of your screen. You can also add personal notes for your own reference.

Invoices
After you’ve confirmed the purchase of a parking session, you will automatically receive an invoice as proof of purchase on your account. Your purchase history can be viewed by tapping ‘Activity’ at the bottom of your screen.

How do I recognize and prevent fraud?

 

Sometimes people will pose as PARK NOW to obtain sensitive information or steal money. We cannot stop this, but we can help you recognise such actions, such as phishing and smishing, in order to prevent possible damage.

How do I recognise fraud?

Fraud comes in different forms and there are several ways to recognise it.

Questions about account information

Fraudsters often try to get your login details via phishing or smishing messages. Think of an email, sms or a phone call which uses the name of PARK NOW and asks for your details. PARK NOW never asks for sensitive information such as your bank details or your login details.

Questions about money

All of the costs you make at PARK NOW are processed in an invoice for each parking transaction also available in a pdf format from the App or website. Always be careful with your credit card information. We never ask you to transfer extra money. If in doubt, check the sender’s email address, which should always be noreply@park-now.com. Or contact us directly.

With phishing or smishing – fraud that uses a fake email address or sms – you will receive an email or sms similar to how an email or sms from PARK NOW appears, even though PARK NOW didn’t send it. We always send emails from addresses ending with @park-now.com. Always check the sender’s email address.

The messages may also include links that seem correct at first glance, but do not go to a PARK NOW website at all. And if you did not expect an invoice but one was sent to you anyway, always contact us.

Language and style

While scammers are getting better at it, you usually still find some errors in the message. A spelling mistake, an old logo… All signs that indicate that it is fraud. Note that messages that look perfect can still be fraud. Therefore, always pay attention to all of the other points. The logo below is the latest PARK NOW logo and is used in our communication.

PARK-NOW_logo_green-blue_RGB

Social media

False messages can also be spread via social media. Therefore, check whether the messages on social media really come from our Facebook, Instagram, Twitter and Whatsapp. These are our accounts:

Experienced fraud? Report it to us!

Do you think you received a message from a scammer, or is someone using your account who does not have permission to do so? Report this immediately to customer service. Even if you see something suspicious and have doubts, we would really appreciate it if you share it with us. You can always contact customer service for this.

We are happy to help you and will do everything we can to get you back on the road without any worries.

New PSD2 regulation and Strong Customer Authentication (SCA)

Since May 15 2021, all digital payments in France need to comply to a new Payment Services Directive (PSD2that requires a strong authentication process. This new regulation will make online transactions more secure than ever, ensuring card payments are always safely conducted by the cardholder at checkout. 

 

What does it mean for you?

When paying for a parking session after May 15you may be prompted by your bank to verify your identity. This process is done by providing at least two of the following criteria: 

  • Something that only you know: password, secret code
  • Something that only you own: banking card or CVC code, mobile phone
  • A biometric characteristic:  fingerprint, face recognition or voice recognition

 

Please note that any change to your existing payment details in the app or addition of a new credit card will also trigger the same authentication request. 

 

How does it work?

Once you confirm your parking session, you will receive a request for authentication from your bank app or SMS. Then simply authenticate yourself with the requested information and your transaction will be verified and complete.  

 

To know more about this new directive, please contact your bank

 

 

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