Personal account

How do I view and edit my personal details?

You can view and edit your personal details at any time via the app. Simply select ‘Account’ at the bottom of your screen. You can then:

  • Update users and vehicles
  • Get an overview of your parking history
  • Access your invoices
  • Update your payment method

If you’re an account sub-user, you can still access your personal customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

If you need further support, please contact our customer service team.

I am receiving fee-based reminders by SMS. How can I adjust or deactivate these?

You can change or deactivate your reminder notification settings at any time via your account in the app. Tap ‘Account’ at the bottom of the screen and select ‘Reminders’ under ‘Settings’.

Make sure you don’t forget to end your parking session(s) on time and keep an eye on the maximum parking duration.

You have 3 configurable options in the app:

  • SMS alerts (€ 0.20 per SMS received)
  • email alerts (free)
  • alerts via push notifications (free)

Please do not forget to end your parking on time and keep an eye on the maximum allowed parking duration.

How do I deactivate my PARK NOW account?

Sorry to see you go! While there are 50 ways to leave a lover, there’s only one way to leave PARK NOW. Here’s how to deactivate your account in the app.

  • Open the ‘Account’ tab
  • Select ‘Personal details’
  • Scroll down and select ‘Deactivate account’
  • Follow the step-by-step instructions to deactivate your account

If you can’t find the deactivation button, please update your app in the Google Play/App Store then try again.

How do I deactivate my PARK NOW business account?
To deactivate a business account, please contact our helpdesk. They will help you cancel your account on the last day of the next month. We miss you already.

How can I reactivate my deactivated PARK NOW account?
We knew you’d come back eventually! To continue where we left off, contact us and we’ll be happy to get your account up and running again.

I don’t want to pay a monthly fee anymore. How can I change my membership?
No problem! You can switch to the Silver membership package, which means you only pay for the time you’ve parked (€0.25 transaction fees per parking session).

Do you want to pay per parking session instead?
Switch your membership in 3 easy steps:

  1. Open the PARK NOW app and go to ‘Account’.
  2. Go to ‘My Plan’ and select ‘Switch’ under the desired membership.
  3. Confirm your change
Deletion of inactive accounts

After 18 months of inactivity, PARK NOW accounts get automatically deleted.

We are informing customers with accounts that show 17 months of inactivity via e-mail about the upcoming deletion. We remind these customers 7 days before deletion and then inform on the completed deletion on day X.

Customers who cannot be reached via e-mail receive this information via SMS.

Your account gets reactivated by simply entering it here: Reactivate my account now

 

 

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