Common

What is mobile cashless parking?

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply buy parking time at the touch of a button with the ParkNow app (on iOS app / Android app) or through a simple phone call or SMS.

What is ParkNow?

ParkNow redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our ParkNow Parking app, you can find parking close-by and pay without having to use cash.

Furthermore, you can you can buy and extend parking time with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

See all questions in this category

On-street Parking

How does ParkNow function on-street?

On-street parking with ParkNow is easy and cashless. You can buy and extend parking time through the ParkNow iOS app / Android app, via phone call or SMS.

The enforcement officer will check your license plate to see if you paid for parking.

Where can I find the zone number of my parking location?

Using the ParkNow app and GPS localization, a zone is automatically chosen for your current location. Please check if the automatically selected zone number is correct and adjust if necessary. You can find the zone number on a sticker / sign at the parking meter or in the Cities tab.

Please note that at the border of two zones GPS locating can be slightly incorrect on your smartphone. ParkNow cannot be held responsible for any parking tickets issued due to an incorrect zone choice.

See all questions in this category

Other

Couldn’t you find the answer to your question in the FAQ’s? Contact us!

Our customer service is happy to support.

Write us

Call us | +33 (0) 170 712 699

 

See all questions in this category

ParkNow App

Where can I download the ParkNow App?

Download the ParkNow app for free for

How can I login to the app?

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset or change your password through “account” at any time. We advise you to regularly update your password.

See all questions in this category

Payment

How do I pay for my parking fees?

Any parking costs and service fees incurred will be billed to your chosen payment method.

We offer you a real time overview of all your parking transactions using the “history” tab in the App or on your account page. You can also assign notes to each individual parking action. This makes it easier to recognize and comprehend your parking actions at a later stage.

How and when do I receive my invoice?

After you have bought parking time, you will immediately receive an invoice as proof of purchase on your account. Your purchase history can be viewed on your account page or in the ParkNow app.

See all questions in this category

Personal account

Which information can I see and edit in my personal account?

You can see and edit your personal details in your personal account at any time through the ParkNow iOS app / Android app or the website.

  • Update users and vehicles
  • Overview parking history
  • Access your invoices
  • Edit payment method
  • and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

I am receiving fee-based reminders by SMS. How can I adjust or deactivate these?

You can deactivate your reminder profile at any time through your account via the app or website. Choose “settings or notifications” in your personal account to adjust your preferences.

Please do not forget to end your parking on time and keep an eye on the maximum allowed parking duration.

See all questions in this category

Pricing

How much does ParkNow cost and what are the different packages?

Parking fees vary among the different on-street locations and car parks.

In France we offer you the discovery package, this is a friendly way to use our service without a convenience or registration fee. For your convenience we offer you reminder message in regards to your parking, these text message cost 0,20. For example every 2 hours we send you a text if you have an active parking session, convenient to remind you of active parking.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

Until October 1st sms-reminder are free of charge. More info.

Does ParkNow charge a registration fee?

You can sign up for free at any time. No fees will arise during registration. You can find a detailed overview of our pricing here.

See all questions in this category

Registration

How do I sign up with ParkNow?

You can sign up directly within the ParkNow iOS app / Android app or through our website.

Sign up now, it’s free of charge.

You need your mobile phone number, license plate and creditcard details.

Can I join ParkNow as a business user?

Yes. You can use ParkNow as private or business user. During registration, choose the option “business” for business users. With the discovery package you can add one user and two vehicles per account.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

See all questions in this category

National parking law changes

Why will my parking action be deactivated on 31 December?

From 1 January 2018, the national parking laws are changing. One of the changes is that you now have to state exactly how long you are going to park for. No worries! You can still easily pay for your parking with ParkNow. But to avoid any unpleasant surprise as a result of this change, we’ve made a few adjustments to our service. These aim to help you stay on top of your parking costs.

Therefore we need to deactivate all active parking actions on 31 December at 23.59. On New Year’s Day, there is no paid parking in Clermont-Ferrand, Grenoble, Houilles, Limoges, Niort and Valenciennes. From 2 January you could again easily pay for parking with ParkNow.

What does the new national parking law MAPTAM mean?

From 1 January 2018, the national parking laws are changing. One of the changes is that you now have to state exactly how long you are going to park for. The way the tariffs work are also changing: when you get close to the maximum parking duration, tariffs can sometimes increase dramatically (up to 10€ per minute). Don’t worry, we have got you covered! You can still easily pay for your parking using ParkNow. We offer you an easy and convenient way to specify your length of stay. You can extend this duration wherever and whenever you want. We keep helping you to stay on top of your parking.

What does this mean for pay for parking by mobile phone? 

No worries! You can still easily pay for your parking with ParkNow. We offer you an easy and convenient way to specify your length of stay. You can extend this duration wherever and whenever you want. We keep helping you to stay on top of your parking.

See all questions in this category