FAQ

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply buy parking time at the touch of a button with the PARK NOW app (on iOS app / Android app) or through a simple phone call or SMS.

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW Parking app, you can find parking close-by and pay without having to use cash.

Furthermore, you can you can buy and extend parking time with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

Parking via phone call is available for all customers with a registered customer account. Buy time for on-street parking conveniently via our park-hotline. Simply follow the voice computer, enter the desired zone number and start your parking action.

Phone number: 01 70 71 26 86

Please make sure you are calling with the same mobile number you are registered with at PARK NOW. In case this does not resolve the issue, please contact our customer service. They will be glad to help you.

Our customer service is happy to support.

Write us

Call us | +33 (0) 170 712 699

Download the PARK NOW app for free for

• iOS in the Apple AppStore
• Android in the Google Play Store.

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset or change your password through “account” at any time. We advise you to regularly update your password.

Any parking costs and service fees incurred will be billed to your chosen payment method.

We offer you a real time overview of all your parking transactions using the “history” tab in the App or on your account page. You can also assign notes to each individual parking action. This makes it easier to recognize and comprehend your parking actions at a later stage.

After you have bought parking time, you will immediately receive an invoice as proof of purchase on your account. Your purchase history can be viewed on your account page or in the PARK NOW app.

You can see and edit your personal details in your personal account at any time through the PARK NOW iOS app / Android app or the website.

• Update users and vehicles
• Overview parking history
• Access your invoices
• Edit payment method
• and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

You can deactivate your reminder profile at any time through your account via the app or website. Choose “settings or notifications” in your personal account to adjust your preferences.

Please do not forget to end your parking on time and keep an eye on the maximum allowed parking duration.

Yes, you can: starting from the 2^nd of March you can get 15 min free once per day and per vehicle via PARK NOW. Simply enter the associated zone codes available once per day.

–  61204 for the Secteur Jaune

– 61205 for the Secteur Rouge – Août gratuit

– 61206 for the Secteur Rouge – Août payant (avenue Charles de Gaulle)

These codes also give you more advantageous tariffs after 15 minutes of parking. If you only want to benefit from the 15 minutes free, don’t forget to stop your parking session!

Yes, you can benefit from the the professional tariff in Grenoble via PARK NOW! This tariff applies applies automatically to you for a parking session once you have registered to at your council. This registration is the same as the one you have to do when you ask for your professional sticker.

You can sign up directly within the PARK NOW iOS app / Android app or through our website.

Sign up now, it’s free of charge.

You need your mobile phone number, license plate and creditcard details.

Yes. You can use PARK NOW as private or business user. During registration, choose the option “business” for business users. With the discovery package you can add one user and two vehicles per account.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

From 1 January 2018, the national parking laws are changing. One of the changes is that you now have to state exactly how long you are going to park for. No worries! You can still easily pay for your parking with PARK NOW. But to avoid any unpleasant surprise as a result of this change, we’ve made a few adjustments to our service. These aim to help you stay on top of your parking costs.

Therefore we need to deactivate all active parking actions on 31 December at 23.59. On New Year’s Day, there is no paid parking in Clermont-Ferrand, Grenoble, Houilles, Limoges, Niort and Valenciennes. From 2 January you could again easily pay for parking with PARK NOW.

From 1 January 2018, the national parking laws are changing. One of the changes is that you now have to state exactly how long you are going to park for. The way the tariffs work are also changing: when you get close to the maximum parking duration, tariffs can sometimes increase dramatically (up to 10€ per minute). Don’t worry, we have got you covered! You can still easily pay for your parking using PARK NOW. We offer you an easy and convenient way to specify your length of stay. You can extend this duration wherever and whenever you want. We keep helping you to stay on top of your parking.

What does this mean for pay for parking by mobile phone? 

No worries! You can still easily pay for your parking with PARK NOW. We offer you an easy and convenient way to specify your length of stay. You can extend this duration wherever and whenever you want. We keep helping you to stay on top of your parking.