FAQ

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply buy parking time at the touch of a button with the PARK NOW app (on iOS app / Android app) or through a simple phone call or SMS.

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW Parking app, you can find parking close-by and pay without having to use cash.

Furthermore, you can you can buy and extend parking time with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

You did not find the answer you were looking for in this FAQ? Contact us!

Our Customer Care team is available should you have any question:

Please fill in the contact form Here 

Send us an email to assistance@park-now.com

Call us on 01 70 71 26 99

COVID UPDATE 

In the city of PARIS, further to a decision from the City of Paris, parking is currently free for holders of PRO Mobile rights

Dear customers and partners,

We hope that despite the extraordinary circumstances we are living linked to the coronavirus (COVID-19) crisis, you are keeping healthy and safe. The health and well-being of our employees, customers and partners is our #1 priority.

Since last March, PARK NOW manages this unusual situation by adhering to the guidelines of the government and adapting our services to the local regulations implemented by cities where we operate.

This means that until further notice, we are all still working digitally from home. Fortunately, digital working is in the veins of our company. As a result, our services continue to be available should you need any further assistance. For questions, you can simply contact our customer service or sales team as per usual.

In the coming period, as containment is being gradually lifted, we will also ensure that parking remains quick simple and effortless.

Be safe,

PARK NOW

All information relating to Government rules and procedures can be found on Government website.

On-street parking with PARK NOW is easy and cashless. You can buy and extend parking time through the PARK NOW iOS app / Android app, via phone call or SMS.

The enforcement officer will check your license plate to see if you paid for parking.

Using the PARK NOW app and GPS localization, a zone is automatically chosen for your current location. Please check if the automatically selected zone number is correct and adjust if necessary. You can find the zone number on a sticker / sign at the parking meter or in the Cities tab.

Please note that at the border of two zones GPS locating can be slightly incorrect on your smartphone. PARK NOW cannot be held responsible for any parking tickets issued due to an incorrect zone choice.

Our customer service is happy to support.

Write us

Call us | +33 (0) 170 712 699

Download the PARK NOW app for free for

• iOS in the Apple AppStore
• Android in the Google Play Store.

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset or change your password through “account” at any time. We advise you to regularly update your password.

Free parking for people with disabilities

Since 08/03/2021, new rules apply to assert your free parking rights when using a paid parking spot in Paris: you must create a valid virtual HANDI ticket when parking with your vehicle.

If you are a Parisian resident with a disability:

If you are a visitor with a disability or an unregistered Parisian resident:

 

Any parking costs and service fees incurred will automatically be billed via your chosen payment method on a monthly basis.

At any time, you can tap ‘Activity’ at the bottom of your screen to view your parking history and transactions.

You can also assign notes to each individual parking action. This makes it easier to keep track of your parking actions for reference.

After you’ve confirmed the purchase of a parking session, you will automatically receive an invoice as proof of purchase on your account. You can view your purchase history at any time by tapping ‘Activity’ at the bottom of your screen.

You can view and edit your personal details at any time via the app. Simply select ‘Account’ at the bottom of your screen. You can then:

• Update users and vehicles
• Get an overview of your parking history
• Access your invoices
• Update your payment method

If you’re an account sub-user, you can still access your personal customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

If you need further support, please contact our customer service team.

You can change or deactivate your reminder notification settings at any time via your account in the app. Tap ‘Account’ at the bottom of the screen and select ‘Reminders’ under ‘Settings’.

Make sure you don’t forget to end your parking session(s) on time and keep an eye on the maximum parking duration.

You have 3 configurable options in the app:

• SMS alerts (€ 0.20 per SMS received)
• email alerts (free)
• alerts via push notifications (free)

Please do not forget to end your parking on time and keep an eye on the maximum allowed parking duration.

Parking fees vary among the different on-street locations and car parks and are set by the municipalities and operators.

In France, the discovery package allows you to use our service without a registration fee. For your convenience we offer you reminder messages related to your parking actions, each text message costs 0,20. For example every 2 hours we send you a text if you have an active parking session, convenient to remind you of active parking.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

You can sign up for free at any time. No fees will arise during registration. You can find a detailed overview of our pricing here.

You can sign up directly within the PARK NOW iOS app / Android app or through our website.

Sign up now, it’s free of charge.

You need your mobile phone number, license plate and creditcard details.

Yes. You can use PARK NOW as private or business user. During registration, choose the option “business” for business users. With the discovery package you can add one user and two vehicles per account.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

From 1 January 2018, the national parking laws are changing. One of the changes is that you now have to state exactly how long you are going to park for. No worries! You can still easily pay for your parking with PARK NOW. But to avoid any unpleasant surprise as a result of this change, we’ve made a few adjustments to our service. These aim to help you stay on top of your parking costs.

Therefore we need to deactivate all active parking actions on 31 December at 23.59. On New Year’s Day, there is no paid parking in Clermont-Ferrand, Grenoble, Houilles, Limoges, Niort and Valenciennes. From 2 January you could again easily pay for parking with PARK NOW.

From 1 January 2018, the national parking laws are changing. One of the changes is that you now have to state exactly how long you are going to park for. The way the tariffs work are also changing: when you get close to the maximum parking duration, tariffs can sometimes increase dramatically (up to 10€ per minute). Don’t worry, we have got you covered! You can still easily pay for your parking using PARK NOW. We offer you an easy and convenient way to specify your length of stay. You can extend this duration wherever and whenever you want. We keep helping you to stay on top of your parking.

What does this mean for pay for parking by mobile phone? 

No worries! You can still easily pay for your parking with PARK NOW. We offer you an easy and convenient way to specify your length of stay. You can extend this duration wherever and whenever you want. We keep helping you to stay on top of your parking.