FAQ

Mobile parking is the cashless and ticketless handling of parking actions on-street. Instead of searching for change and a parking meter, you can now simply buy parking time at the touch of a button with the PARK NOW app (on iOS app / Android app) or through a simple phone call or SMS.

PARK NOW redefines parking. Our aim is to achieve easy and stress-free parking, without the hassle of finding change to pay for your parking, be it on- or off-street. With the help of our PARK NOW Parking app, you can find parking close-by and pay without having to use cash.

Furthermore, you can you can buy and extend parking time with the touch of a button. No longer will you need to make a detour to find parking-ticket machines in car parks. Your parking history can be viewed within the app or through your personal account online. Parking couldn’t be more convenient.

You did not find the answer you were looking for in this FAQ? Contact us!

Our Customer Care team is available should you have any question:

Please fill in the contact form Here 

Send us an email to assistance@park-now.com

Call us on 01 70 71 26 99

COVID UPDATE DECEMBER 2020 & JANUARY 2021

In the city of PARIS, further to a decision from the City of Paris, parking will be free for holders of PRO Mobile rights until further notice

In the city of LE CHESNAY-ROCQUENCOURT, parking will be free of charge up to and excluding January 20 due to the COVID-19 virus outbreak

Dear customers and partners,

We hope that despite the extraordinary circumstances we are living linked to the coronavirus (COVID-19) crisis, you are keeping healthy and safe. The health and well-being of our employees, customers and partners is our #1 priority.

Since last March, PARK NOW manages this unusual situation by adhering to the guidelines of the government and adapting our services to the local regulations implemented by cities where we operate.

This means that until further notice, we are all still working digitally from home. Fortunately, digital working is in the veins of our company. As a result, our services continue to be available should you need any further assistance. For questions, you can simply contact our customer service or sales team as per usual.

In the coming period, as containment is being gradually lifted, we will also ensure that parking remains quick simple and effortless.

Be safe,

PARK NOW

All information relating to Government rules and procedures can be found on Government website.

On-street parking with PARK NOW is easy and cashless. You can buy and extend parking time through the PARK NOW iOS app / Android app, via phone call or SMS.

The enforcement officer will check your license plate to see if you paid for parking.

Using the PARK NOW app and GPS localization, a zone is automatically chosen for your current location. Please check if the automatically selected zone number is correct and adjust if necessary. You can find the zone number on a sticker / sign at the parking meter or in the Cities tab.

Please note that at the border of two zones GPS locating can be slightly incorrect on your smartphone. PARK NOW cannot be held responsible for any parking tickets issued due to an incorrect zone choice.

Our customer service is happy to support.

Write us

Call us | +33 (0) 170 712 699

Download the PARK NOW app for free for

• iOS in the Apple AppStore
• Android in the Google Play Store.

Having completed the registration process through the website or app, you can login to your personal account with the mobile phone number or e-mail address you provided when you registered. If you have forgotten your password, please select “forgotten password” to reset or change your password through “account” at any time. We advise you to regularly update your password.

Any parking costs and service fees incurred will be billed to your chosen payment method.

We offer you a real time overview of all your parking transactions using the “history” tab in the App or on your account page. You can also assign notes to each individual parking action. This makes it easier to recognize and comprehend your parking actions at a later stage.

After you have bought parking time, you will immediately receive an invoice as proof of purchase on your account. Your purchase history can be viewed on your account page or in the PARK NOW app.

You can see and edit your personal details in your personal account at any time through the PARK NOW iOS app / Android app or the website.

• Update users and vehicles
• Overview parking history
• Access your invoices
• Edit payment method
• and much more.

As a sub user of a customer account you are able to access your own customer details. All other information (e.g. payment method, monthly invoices etc.) can only be accessed by the main user of the account.

For outstanding questions our customer service team is happy to help you.

No one likes to forget to end their parking session. If this happens to you, you have to pay more than necessary.

This is why we have created various alert options, which you can very easily activate in your app.

You have 3 configurable options in the app:

• SMS alerts (€ 0.20 per SMS received)
• email alerts (free)
• alerts via push notifications (free)

You can deactivate SMS alerts at any time through your personal account, in the app or on the website. Select “settings or notifications” in your personal account to modify or deactivate your alerts.

Please do not forget to end your parking on time and keep an eye on the maximum allowed parking duration.

Parking fees vary among the different on-street locations and car parks.

In France we offer you the discovery package, this is a friendly way to use our service without a convenience or registration fee. For your convenience we offer you reminder message in regards to your parking, these text message cost 0,20. For example every 2 hours we send you a text if you have an active parking session, convenient to remind you of active parking.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

Until October 1st sms-reminder are free of charge. More info.

You can sign up for free at any time. No fees will arise during registration. You can find a detailed overview of our pricing here.

You can sign up directly within the PARK NOW iOS app / Android app or through our website.

Sign up now, it’s free of charge.

You need your mobile phone number, license plate and creditcard details.

Yes. You can use PARK NOW as private or business user. During registration, choose the option “business” for business users. With the discovery package you can add one user and two vehicles per account.

We will introduce other packages in the months to come, packages that offer more features, flexibility and options. You can find a detailed overview of our offering here.

From 1 January 2018, the national parking laws are changing. One of the changes is that you now have to state exactly how long you are going to park for. No worries! You can still easily pay for your parking with PARK NOW. But to avoid any unpleasant surprise as a result of this change, we’ve made a few adjustments to our service. These aim to help you stay on top of your parking costs.

Therefore we need to deactivate all active parking actions on 31 December at 23.59. On New Year’s Day, there is no paid parking in Clermont-Ferrand, Grenoble, Houilles, Limoges, Niort and Valenciennes. From 2 January you could again easily pay for parking with PARK NOW.

From 1 January 2018, the national parking laws are changing. One of the changes is that you now have to state exactly how long you are going to park for. The way the tariffs work are also changing: when you get close to the maximum parking duration, tariffs can sometimes increase dramatically (up to 10€ per minute). Don’t worry, we have got you covered! You can still easily pay for your parking using PARK NOW. We offer you an easy and convenient way to specify your length of stay. You can extend this duration wherever and whenever you want. We keep helping you to stay on top of your parking.

What does this mean for pay for parking by mobile phone? 

No worries! You can still easily pay for your parking with PARK NOW. We offer you an easy and convenient way to specify your length of stay. You can extend this duration wherever and whenever you want. We keep helping you to stay on top of your parking.